Legman Communication Training
"Dont be afraid of opposition. Remember, a kite rises against, not with, the wind."
Hamilton Mabie, essayist
Conflict Management: Moving Beyond Fight, Flight and Freeze
A comprehensive workshop that takes participants to new levels of understanding and leaves them with skills that will serve them in both big and little conflicts.
Participants will learn to:
Recognize the mindset that will lead them to effective conflict management
Understand the source of defensiveness and the key to building goodwill
Be able to apply the Agreement Formula to both analyze a situation and figure out what to do about it
Practice using three tools for “saying it right”
Be able to use a Seven-Step Model for structuring both on-the-spot, and more formally planned conflict scenarios
Apply each topic to a personal Case Study
Create an action plan to start honing their skills