Legman Communication Training

"Dont be afraid of opposition. Remember, a kite rises against, not with, the wind."

 

Hamilton Mabie, essayist

Conflict Management: Moving Beyond Fight, Flight and Freeze

A comprehensive workshop that takes participants to new levels of understanding and leaves them with skills that will serve them in both big and little conflicts.

 

Participants will learn to:

• Recognize the mindset that will lead them to effective conflict management

• Understand the source of defensiveness and the key to building goodwill

• Be able to apply the Agreement Formula to both analyze a situation and figure out what to do about it

• Practice using three tools for “saying it right”

• Be able to use a Seven-Step Model for structuring both on-the-spot, and more formally planned conflict scenarios

• Apply each topic to a personal Case Study

• Create an action plan to start honing their skills