Legman Communication Training

"Dont be afraid of opposition. Remember, a kite rises against, not with, the wind."
Hamilton Mabie, essayist
Conflict Management: Moving Beyond Fight, Flight and Freeze
A comprehensive workshop that takes participants to new levels of understanding and leaves them with skills that will serve them in both big and little conflicts.
Participants will learn to:
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Recognize the mindset that will lead them to effective conflict management
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Understand the source of defensiveness and the key to building goodwill
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Be able to apply the Agreement Formula to both analyze a situation and figure out what to do about it
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Practice using three tools for “saying it right”
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Be able to use a Seven-Step Model for structuring both on-the-spot, and more formally planned conflict scenarios
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Apply each topic to a personal Case Study
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Create an action plan to start honing their skills